Returns & exchanges

You have 30 days from delivery to return or exchange your order.

Black Friday orders

Ordered between 13 November and 6 December? You can exchange your order or return it for a gift card until at least 2 January.

Free exchanges from €75

On orders of €75 or more, your first exchange is free: we cover the return label and ship your new piece to you.

We offer a return label for most countries. No label for your country? Send it back with tracking and we reimburse up to €15 for your first exchange or a gift card.

What does a return cost?

  • Gift card: return shipping is free.
  • Exchange on an order under €75: return label at your own cost.
  • Second exchange on the same order: €10 plus shipping.

The fine print

  • Engraved designs can't be returned, except designs from our Exchangeable After Engraving collection, which you can exchange for another size.
  • Personalised your gift box or pouch? We deduct €15 if you return your order for a refund. Not for a gift card or an exchange.
  • Personalised a free gift? The order can be exchanged or returned for a gift card, but not refunded.
  • Items must be unworn and in their original packaging.
  • Custom sizes are made to order and can't be returned or exchanged.