Returns & Exchanges Instructions
Returns & Exchanges Instructions
Want to return or exchange an item? Follow the steps below for a smooth and easy process.
Use our Return Portal to get started. You’ll need your order number (starts with NTF) and the email used during checkout.
🔁 Exchange Instructions
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Register your exchange via our Return Portal.
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Place the item(s) inside the leather pouch, then inside the slim drawer box with the wax seal.Please remove all cards and extras from the drawer.
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Seal the drawer in the protective envelope.
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Stick the new return label over the old one.
We'll ship your new item within 5 working days after approval.
💸 Refund Instructions
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Register your return via our Return Portal.
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Pack the item(s) as received, using the original packaging if possible.
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Seal everything in the protective envelope.
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Stick the new return label over the old one.
Your refund will be processed within 5 working days after approval.
⚠️ Important Information
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Personalized items cannot be exchanged or refunded.
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Return shipping costs are the customer’s responsibility (unless you opt for a gift card).
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A €1.99 fee applies to refunds (this does not apply to exchanges or gift cards).
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Returning a personalized pouch (€10) or gift box (€15) may incur a fee, unless you exchange or choose a gift card.
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Klarna users: Please do not request a refund through Klarna. Use our return portal to avoid delays.
Need help? Contact us here