Privacy policy

Last updated: 22-03-2025

This Privacy Policy describes how NineTwoFive ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, make a purchase, or interact with our services on ninetwofive.nl (the "Site").

1. Collecting Personal Information

We collect various types of information to provide and improve our services. Below is a breakdown of the data we collect and the purposes for which it is used.

1.1 Device Information

  • Examples of data collected: Web browser version, device type, IP address, time zone, geolocation data, cookie information, viewed products, search terms, and interactions with the Site.

  • Purpose: To optimize website performance, tailor the user experience, and conduct analytics to improve services.

  • Collection method: Automatically collected through cookies, log files, web beacons, tags, and pixels.

  • Shared with: Shopify, Google Analytics.

1.2 Order Information

  • Examples of data collected: Name, billing address, shipping address, payment information (credit card details are securely processed via third parties and not stored by us), email address, and phone number.

  • Purpose: To process customer orders, handle payments, arrange shipping, provide order tracking, send invoices and confirmations, and detect potential fraud.

  • Collection method: Collected directly from customers.

  • Shared with: Shopify, Mollie, PayPal, shipping providers, and fraud prevention services.

1.3 Payment Methods

We accept payments via:

  • American Express, Apple Pay, Google Pay, iDEAL, Klarna, Mastercard, Maestro, Shop Pay, Union Pay, PayPal, Visa and NineTwoFive Gift cards.

  • Payments are securely processed through Shopify Payments, Mollie, or PayPal. Gift cards can be redeemed exclusifly on our website. 

1.4 Customer Support Information

  • Examples of data collected: Name, email, phone number, chat history, previous inquiries, and responses.

  • Purpose: To provide customer support, resolve disputes, track prior communication, and improve service quality.

  • Collection method: Collected directly from customers.

  • Shared with: Hikari, our customer support service provider.

2. Sharing Personal Information

We do not sell your Personal Information. However, we may share data with:

  • Shopify: Our e-commerce platform (Privacy Policy).

  • Payment Processors (Mollie, PayPal, Klarna, etc.): For secure transactions.

  • Shipping Providers: To facilitate order fulfillment.

  • Customer Support Software (Hikari): To manage support requests.

  • Legal Compliance: If required by law, such as responding to subpoenas or fraud investigations.

3. Behavioural Advertising & Analytics

We use tracking technologies to improve marketing effectiveness:

  • Google Analytics: Helps us understand how customers interact with our Site (Privacy Policy). You can opt out here.

  • Advertising Partners: We share certain data with Facebook Ads, Google Ads, and similar platforms for marketing purposes.

  • Tracking Technologies: We use cookies, pixels, and tags to improve ad targeting and campaign performance.

3.1 Opt-Out of Targeted Advertising

4. User Rights & Data Retention

4.1 Requesting Data Deletion

  • If you wish to have your Personal Information deleted, you may request this through our customer service.

  • We will submit your request to Shopify, as customer data is stored in their system. Shopify may take up to 30 days to process the request.

4.2 Retention of Personal Information

We retain your data as long as necessary to provide services unless you request deletion. Exceptions include:

  • Legal and regulatory obligations.

  • Fraud prevention and security purposes.

4.3 International Customers

  • We process orders globally, particularly in the UK, Germany, Belgium, and France.

  • Personal Information is handled in accordance with GDPR and relevant data protection laws.

5. Tracking, Cookies, and Privacy Controls

5.1 Cookies & Tracking Technologies

  • Essential cookies: Required for site functionality.

  • Analytics cookies: Track site usage and performance.

  • Advertising cookies: Used for retargeting and marketing.

You can manage cookies in your browser settings or opt out via AllAboutCookies.

6. Contact Information

For privacy inquiries or data requests, please contact:

📧 Email: support@ninetwofive.com
📍 Address: NineTwoFive, Het Gangboord 19, 9206 BJ Drachten, Netherlands

For customers outside the European Economic Area (EEA), you may also contact your local data protection authority for complaints.

We reserve the right to update this Privacy Policy periodically. Changes will be communicated via email or a notice on our Site.