At NineTwoFive, we're committed to creating high-quality jewellery that you can cherish for your lifetime. This warranty is built up with 4 layers to ensure that you will receive your order as expected and that you can enjoy your order during the rest of your lifetime. Even if something unexpected happens, we got you covered. Below we will explain each layer and how it will protect you against any issue.
4 Layers of Lifetime Warranty
From day 1
1. Guaranteed 925 sterling silver
From the moment you unpack your order, our lifetime warranty will guarantee you that your jewellery is forged out of solid 925 sterling silver. This guarantees that your jewellery will never fade, flake or rust.
Within < 72 hours of delivery
2. Receiving your order
Opening your package and noticing something is wrong? Our Lifetime Warranty will cover any scratches, damage or human errors that you notice within 72 hours after your order is marked as delivered by our carriers. Please contact us about the error within 72 hours of delivery and we will provide you with an entirely free repair, replacement or another suitable solution. After 72 hours we cannot provide you with a free replacement for scratches and damage anymore, but you will still be covered against design flaws!
72 hours < 12 months
3. Design flaw coverage
If your NineTwoFive jewellery breaks due to a design flaw within the first 12 months, we will provide you with a free repair or replacement. Design flaws refer to inherent mistakes or defects in the jewelry's design and craftsmanship that cause it to break or malfunction under normal use, not including damages from wear and tear, misuse, or external modifications. Examples include malfunctioning closures, snapped chains, or errors in soldering.
12 months < your lifetime
4. Lifetime repairs or replacements
Under normal wear and tear, your jewellery is covered, and you'll be eligible for a repair or replacement of your piece. If your NineTwoFive jewellery breaks due to a design flaw after the first 12 months but within your lifetime, we will replace or repair your item for a nominal fee of 30% - 50% of the item’s price. Completely depending on the design, the type of damage and the age of the item. This is purely for us to cover the additional costs of repairing, replacing, handling and shipping your item. This policy applies only to design flaw breakage and not to unintentional abuse, accidental breakage and stolen or lost items. Additionally, any adjustments made to your piece by an external party other than NineTwoFive will void the warranty.
We're here for you
If you encounter any issues with your jewellery, please do not hesitate to contact us and we will do our best to assist you.
Thank you for choosing NineTwoFive. We're confident that our Lifetime Warranty will provide you with the peace of mind you deserve when investing in quality jewellery.
Lifetime Warranty Rules
What is not included in the lifetime warranty?
Our lifetime warranty only covers design flaws, meaning it does not cover scratches, dents, bent material, lost items and tarnished silver. All of these can happen over time. Below is an overview of excluded situations:
- Material damage like scratches, dents, holes etc.
- Items that you lost.
- Changes in color, e.g. natural tarnishing.
- Damaged materials or cracks from bending materials too often.
- Damage from incorrect usage.
- Modification or damage done by someone other than us.
What is included in the lifetime warranty?
Please note that we handcraft each piece of jewellery, and while we take every precaution to ensure its quality, human-made errors can occur. If your jewellery breaks due to a design flaw, we will do everything in our power to make it right. Below is an overview of design flaws:
- Damaged or malfunctioning closures of bracelets.
- Damaged or malfunctioning closures of chains.
- Snapped bodies of chains.
- Snapped bodies of bracelets.
- Natural stones that have cracks or come loose.
- Soldering errors in chains, bracelets or rings.
What about the shipping costs?
If you notice something is wrong with your jewellery within 72 hours of delivery (layer 2) we will pay all associated shipping costs to replace or repair your item. If your jewellery breaks due to a design flaw after 72 hours but within the first 12 months (layer 3), we will repair or replace your item free of charge. However, we kindly request that you bear the initial cost of sending the item back to us.
Please note that when making use of your Lifetime Warranty after 12 months (layer 4), you're always responsible for shipping it back to us. Once you have received a new or repaired item, your lifetime warranty will reset again.
How to make use of the Lifetime Warranty?
Simply reach out to our support team here and briefly explain the issue. In case of damage please provide us images so we can better understand the situation and provide you with a solution that works for you.