We ship to every country in Europe, USA, Canada, and Australia. We also ship to a few countries outside these regions. Please contact us at info@ninetwofive.nl if your country is not supported.

Within Europe we ship our orders via DHL and DPD. Orders outside the EU will be shipped via DHL or PostNL.

We always offer Track & Trace shipping to ensure a safe delivery of your order.

Shipping fees are calculated based on your location and order value. You can see the exact fee during checkout or here.

- In the Europe Union we offer free shipping on orders above €75.

- Outside of the Europe Union we offer free shipping on orders above €150.

Our return policy lasts 30 days. This means that after you have received your item, you have 30 days to make up your mind.

To be eligible for a refund, your item must be in the same condition as how you received it, unworn, unused and in its original packaging.

We are unable to refund used and damaged items.

To start your return, send us an email to info@ninetwofive.nl containg:
-Your order number
-The reason for the return

We recommend you return your order via a tracked shipping method as we can not refund lost items.

Use the provided polishing cloth to gently wipe the item clean. If required remove any remaining tarnish with mild diluted soap. Rinse the item with warm water and dry thoroughly before storing it in the provided jewellery pouch.

Our product are made out of solid 925 silver. Therefore, they are water and rust proof.

However, some of our jewellery are finished with black oil. We do not recommend to wear these in the shower as we do not know how the black oil will react to the different chemicals in your shampoo or shower gel.

There are no rules on how often you should polish your jewellery. It completely depends on how often you wear it and also what you think that looks good.

Our jewellery is made of solid 925 silver thus it will naturally tarnishes over time as a reaction to air.

Some of our customers embrace this process as they prefer less shiney jewellery. But for those of you that wish to keep their jewellery looking as brand new, some care is required.

If you wish to keep your jewellery shiny, we recommend to polish it at least once a weak or after every time of wearing it.

A precious metal like silver naturally tarnishes. There is no way to completely stop this process.

Silver tarnishes as a reaction to air but also to chemicals like perfumes, deodorants, moisturizers, hairspray, perspiration etc.

Follow these tips to minimize the tarnishing process.
- Finish your look with jewellery after you have sprayed your perfume etc.
- Remove before exercising
- Keep out of direct sunlight
- Do not shower or swim while wearing your jewellery.